RideCow Cancellation Policy

Rider cancellations

Once a rider completes payment and the ride request is submitted for driver dispatch, the rider cannot cancel the request through RideCow. Riders should confirm the pickup location, destination, passenger count, service tier, and fare before paying.

No driver accepts

RideCow searches for an eligible driver for up to five minutes. If no driver accepts within that period, the ride request is automatically canceled and the full prepaid fare is returned. The time required for the refund to appear depends on the rider's card issuer or financial institution.

Driver cancellations

Drivers may cancel when they cannot safely or reasonably complete a requested ride. When a driver cancellation prevents the ride from proceeding, the rider will not be charged for a ride that was not completed and any applicable prepaid fare will be returned.

Completed rides and tips

A completed ride is not cancelable. Optional tips are submitted after completion. Refund requests involving a completed ride, duplicate charge, or service dispute must be reviewed by RideCow support and are not automatically approved.

Emergencies and safety

Nothing in this policy prevents a rider or driver from ending participation when immediate safety is at risk. Contact emergency services when appropriate, then notify RideCow support.

RideCow may update this policy as the service develops. The version published on this page applies when a ride is requested.